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- All orders placed are sent out with their original packaging and accessories (such as dust bags, or paper bags, depending on the product) and carefully packed with our e-commerce box.
- Free gift wrapping and personal message options are available on our checkout page.
The following means of payment are accepted by Private Collection:
- Master Card
- Cash on Delivery
SHIPPING & DELIVERY
- Orders placed after the cut-off time of 2:00 PM (UAE Time) or during any UAE public holiday will be processed the next working day.
- Orders are delivered Monday through Saturday, excluding Sundays and holidays.
- Private Collection cannot be held accountable for unanticipated delivery delays beyond our control.
- Orders for store pick-up confirmation may take 3 hours to 2 business days, depending on the availability of the items in the store.
- You will be notified when the items will be available in the desired boutique.
- The shipping charge for international orders will vary according to the type of shipment and the place of delivery of the Products.
- Shipping fees are indicated at the time of placement of the Order.
RETURNS & EXCHANGES
- Items unused and in a fully re-saleable condition with all accessories (dust bags, tags) and with the original packaging must be returned to us within 30 days from the date of delivery.
- Accessories (sunglasses, scarf, shoumagh, ghutra, and such) must be returned in the same condition it arrived in, including all packaging and documents provided with it within 7 days from the date of delivery.
- All sandals must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them.
- Please take care not to mark the soles or damage the shoe box.
Items that are damaged or soiled may not be accepted and may be returned to you.
- For any discrepancies with your order or receive an item that is not in perfect condition please WhatsApp us at +971 55 343 9920 from 10 am – 7 pm (UAE time) or email us at firstname.lastname@example.org.
- Please note that we do not offer any exchanges for online purchases. You are invited to return your product and then place a new order for the product you wish to purchase, subject to stock availability.
- You may exchange the items purchased from Private Collection online at our offline boutiques with Level Shoes boutique as an exception.
- Private Collection offers a flexible return policy to make your online shopping experience convenient.
- We reserve the right to monitor returns made by the client and continued returns will be flagged and may, at our discretion, refuse Orders from customers.